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Jamie Rivera

Columbus, OH | jamie.rivera@email.com | (614) 555-0182

Professional Summary

Organized, dependable shift supervisor with a background in customer service and front-desk support, now seeking an office manager or administrative assistant role at a small business. Experienced in building staff schedules, managing inventory and supplier relationships, handling cash and bank deposits, and training new team members. Brings a business management degree, working knowledge of Excel, Google Sheets, and QuickBooks, and a calm, solutions-focused approach to customer concerns.

Skills

Work Experience

Shift Supervisor | Brewed Awakening Coffee | Columbus, OH | 2019 - Present

• Create and manage the weekly work schedule for a team of 12 employees.
• Train and onboard new baristas, having trained 15+ new hires on procedures and customer service standards.
• Manage inventory, place supply orders, and communicate with suppliers to keep the store stocked.
• Reconcile the cash drawer and prepare and complete daily bank deposits.
• Open the store and resolve customer concerns professionally to maintain a positive experience.

Cashier / Customer Service | Kroger | Columbus, OH | 2016 - 2019

• Assisted [add number, e.g., 100+] customers per shift at the register and returns desk.
• Processed returns and exchanges accurately while following store policies.
• Answered phone calls and directed customer questions to the right department.
• Earned Employee of the Month twice for service and reliability.

Part-Time Front Desk Assistant | Smile Family Dental | [City, State] | Summer 2015

• Answered phones, scheduled patient appointments, and checked in patients at the front desk.

Education

Associate of Applied Science in Business Management Columbus State Community College | 2016

Additional

• Languages: Conversational Spanish

Plain-Text Version (for online applications)

JAMIE RIVERA
Columbus, OH | jamie.rivera@email.com | (614) 555-0182

PROFESSIONAL SUMMARY
Organized, dependable shift supervisor with a background in customer service and front-desk support, now seeking an office manager or administrative assistant role at a small business. Experienced in building staff schedules, managing inventory and supplier relationships, handling cash and bank deposits, and training new team members. Brings a business management degree, working knowledge of Excel, Google Sheets, and QuickBooks, and a calm, solutions-focused approach to customer concerns.

SKILLS
- Staff Scheduling & Coordination
- Inventory & Vendor Management
- Cash Handling & Bank Deposits
- Customer Service & Conflict Resolution
- Employee Training & Onboarding
- Opening Procedures & Daily Operations
- Microsoft Excel & Google Sheets
- QuickBooks (basic)
- Square POS
- Phone & Front Desk Support
- Appointment Scheduling
- Conversational Spanish

WORK EXPERIENCE

Shift Supervisor | Brewed Awakening Coffee | Columbus, OH | 2019 - Present
- Create and manage the weekly work schedule for a team of 12 employees.
- Train and onboard new baristas, having trained 15+ new hires on procedures and customer service standards.
- Manage inventory, place supply orders, and communicate with suppliers to keep the store stocked.
- Reconcile the cash drawer and prepare and complete daily bank deposits.
- Open the store and resolve customer concerns professionally to maintain a positive experience.

Cashier / Customer Service | Kroger | Columbus, OH | 2016 - 2019
- Assisted [add number, e.g., 100+] customers per shift at the register and returns desk.
- Processed returns and exchanges accurately while following store policies.
- Answered phone calls and directed customer questions to the right department.
- Earned Employee of the Month twice for service and reliability.

Part-Time Front Desk Assistant | Smile Family Dental | [City, State] | Summer 2015
- Answered phones, scheduled patient appointments, and checked in patients at the front desk.

EDUCATION
Associate of Applied Science in Business Management
Columbus State Community College | 2016

ADDITIONAL
- Languages: Conversational Spanish

Before You Send: Quick Checklist

• Replace [add number, e.g., 100+] in the Kroger section with a realistic count of customers per shift, or delete the number and keep the rest of the bullet.
• Replace [City, State] for Smile Family Dental, or remove it if you'd rather not include it.
• Confirm "15+ new hires" is accurate. You said "probably," so adjust it if needed.
• If you use Excel or Google Sheets at the coffee shop (for schedules, inventory, etc.), consider adding that to a bullet. It's a strong selling point for office jobs.
• Double-check all dates. Add months (e.g., "June 2019 - Present") if you know them, and use the same style for every job.
• Save as a PDF and name it Jamie-Rivera-Resume.pdf.
• Tweak the summary for each job, using a few words from the job posting.
• If you bought a template, paste the formatted version into it and check that everything still fits on one page.

What I Did and Why

• Framed it for an office move: I led with the admin-style parts of your coffee shop job (scheduling, inventory, supplier calls, cash reconciliation, training), because those match what office managers and admin assistants do every day.
• Put your office tools up front: Excel, Google Sheets, and QuickBooks sit high in the Skills section so hiring managers and applicant tracking systems spot th