Your Refund Request Package: BrightHome Appliances

Requesting a full refund of $139.98 ($129.99 blender + $9.99 shipping) for order #48213, which arrived with a cracked, leaking jug.

1. Formal Letter (email or post)

Suggested subject line: Refund Request – Order #48213 / Case #BH-55102 – Blender Arrived Damaged

[Date]

Customer Service Team, BrightHome Appliances [Company address or email]

Re: Order #48213 – Case #BH-55102 – Request for full refund of $139.98

Dear Customer Service Team,

My name is Jordan Lee, and I am writing about order #48213. I am requesting a full refund of $139.98, which covers the $129.99 blender and the $9.99 shipping charge, because the item arrived damaged and cannot be used.

I placed this order through your website on March 3, 2025, and paid $139.98 with my Visa card ending in 4412. The blender was delivered on March 7, 2025. When I unpacked it, the jug was cracked down the side and leaked when used, so the product is unusable.

On March 8, 2025, I emailed your support team with photos of the damage. On March 9, I received a reply under case #BH-55102 saying the claim would be reviewed within 3–5 business days. I have not received any further update. I emailed again on March 16, 2025, and received only an automated reply. On March 18, 2025, I called your phone line and waited about 40 minutes without reaching anyone.

To resolve this, I am requesting:

• A full refund of $139.98 to my original payment method (Visa ending in 4412).
• If you need the damaged blender returned, a prepaid return shipping label. I will return it once I receive the label.

I am no longer seeking a replacement. Please confirm the refund, or send the return label, within 14 days of the date of this letter.

If this matter is not resolved by then, I intend to dispute the charge with my card issuer. I would prefer to settle this directly with you and hope that won't be necessary.

Thank you for your attention to this matter.

Enclosures/attachments:

• Order confirmation for order #48213
• Photos of the cracked jug and leak
• My emails of March 8 and March 16, 2025, and your replies (including the March 9 reply, case #BH-55102)
• Note of my phone call attempt on March 18, 2025

Sincerely, Jordan Lee jordan.lee@email.com (555) 201-3344

2. Short Version (for chat, contact forms or social DMs)

Hello, I'm following up on order #48213 (case #BH-55102). My blender was delivered March 7, 2025, with a cracked jug that leaks, so it's unusable. I sent photos on March 8 and was told on March 9 the claim would be reviewed in 3–5 business days. I've had no update since, only an auto-reply to my March 16 email, and no answer by phone on March 18. Please refund $139.98 to my Visa ending 4412 and send a prepaid return label if you need the item back. Thank you, Jordan Lee.

3. Card Dispute / Chargeback Summary

Use this when contacting your Visa card issuer (the bank or company that issued your card) if BrightHome doesn't resolve the matter.

• Merchant: BrightHome Appliances (online store)
• Transaction date: March 3, 2025
• Amount: $139.98 ($129.99 blender + $9.99 shipping)
• Card: Visa ending 4412
• What was purchased: A blender, order #48213
• What went wrong: Delivered March 7, 2025, with a cracked jug that leaks. The item is unusable.
• Contact with the merchant:
  • March 8, 2025: Emailed support with photos of the damage.
  • March 9, 2025: Merchant replied (case #BH-55102) saying the claim would be reviewed within 3–5 business days. No further update was received.
  • March 16, 2025: Emailed again and received only an automated reply.
  • March 18, 2025: Called the merchant's phone line and waited about 40 minutes with no answer.
  • [Date]: Sent a formal refund request letter with a 14-day response deadline. Outcome: [no response / describe response].
• What I'm asking for: A dispute of the $139.98 charge and a refund to my card, because the item arrived damaged and the merchant has not resolved my claim. I am willing to return the item if required.

Tips:

• Check your card issuer's dispute deadline. Disputes are often time-limited, so contact them promptly once your 14-day deadline passes.
• Have your evidence ready (see Section 4). Issuers commonly ask for photos, correspondence and proof that you tried to resolve it with the merchant.
• Keep a note of the dispute reference number, the date you called or submitted it, and the name of anyone you spoke with.

4. Evidence Checklist

• Order confirmation email or screenshot for order #48213 (dated March 3, 2025)
• Card statement line showing the $139.98 charge on Visa ending 4412
• Delivery confirmation or tracking showing delivery on March 7, 2025
• Photos of the cracked jug (the same ones sent March 8, plus any new clear close-ups)
• Photo or short video showing the leak, if you can safely take one
• Your March 8 email and the March 9 reply (case #BH-55102)
• Your March 16 email and the automated reply
• Note of the March 18 phone call (time called, number dialled, about 40 minutes waited, no answer), plus a call log screenshot if your phone shows it
• A copy of the formal letter you send, with the date sent
• The damaged blender and its original packaging, kept until the matter is closed

5. Follow-Up Timeline